Scrplay is committed to protecting every member's personal data. This document transparently explains how we collect, use, store, and safeguard your information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
All data transmitted between your device and scrplay's servers is protected by 256-bit SSL encryption — the same banking-grade security technology used by leading financial institutions. Your financial data is never stored in plain text on any of our servers.
Scrplay has never and will never sell, rent, or trade members' personal data to any third party for marketing or commercial purposes. Your information belongs to you — we only use it for purposes you have directly consented to.
Every scrplay member has the full right to access, amend, download, or request deletion of their personal data at any time. The process is straightforward — contact our support team and we will process your request within 5 business days in accordance with PDPA requirements.
The scrplay privacy policy is fully designed and updated in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We adhere to all data protection principles stipulated by local law, including lawful processing, data quality, and security.
Scrplay's KYC (Know Your Customer) process uses end-to-end encryption to protect all uploaded identity documents. Documents are stored on secure servers with restricted access and are used solely for identity verification and anti-money laundering compliance purposes.
The scrplay security team monitors system activity continuously around the clock. Any unusual or suspicious access to member accounts is automatically detected and immediate protective measures are taken, including temporary account suspension to safeguard your data.
Scrplay only collects personal data that is strictly necessary to provide platform services to members. The information we collect falls into three main categories:
Information You Provide Directly:
Automatically Collected Information:
Information from Third-Party Sources:
All personal data collected by scrplay is used solely for legitimate and pre-defined purposes. Below is a summary table of our data usage:
| Purpose of Use | Type of Data Used | Legal Basis |
|---|---|---|
| Account management & registration | Name, email, phone number | Contract performance |
| Deposit & withdrawal processing | Banking details, transaction records | Contract performance |
| KYC identity verification | ID document, date of birth | Legal obligation |
| Fraud prevention & AML | IP, account activity, transactions | Legitimate interest / legal obligation |
| Customer Support | Communications, account history | Contract performance |
| Promotional & bonus communications | Email, phone number | Member consent |
| Platform improvements | Anonymised usage data | Legitimate interest |
You have the right to withdraw consent for marketing use of your data at any time by contacting the scrplay support team. Withdrawing consent does not affect data use for contractual purposes or other legal obligations.
Member personal data may be shared with the following parties under limited circumstances:
All third parties working with scrplay are bound by strict confidentiality agreements and are required to uphold data protection standards equivalent to or higher than those of scrplay itself.
Scrplay continuously invests in security infrastructure to ensure members' personal data remains protected at all times. The technical and organisational security measures we implement include:
As a scrplay member and in accordance with Malaysia's PDPA, you have the following rights regarding your personal data:
To exercise any of the above rights, contact the scrplay team via Live Chat or email. All requests will be processed within 5 business days. No fees are charged for reasonable requests.
Scrplay uses cookies and similar tracking technologies to enhance the user experience on our platform. The types of cookies we use are as follows:
You can manage your cookie preferences through your browser settings. However, disabling essential cookies may affect the functionality of the scrplay platform. For more information on managing cookies, refer to your browser's help guide.
Scrplay takes child protection very seriously. We implement a rigorous age verification process during registration and through our KYC process to ensure our platform cannot be accessed by minors.
If scrplay detects or is notified that personal data of an individual under 18 has been collected unintentionally, the account will be closed immediately and all related data will be deleted within 48 hours. Parents or guardians who suspect their child has registered an account on scrplay are advised to contact our support team immediately.
In the course of platform operations, some member personal data may be transferred to or processed on servers located outside Malaysia. Such transfers only occur when:
Scrplay ensures that all cross-border data transfers comply with the relevant provisions of Malaysia's PDPA and applicable data protection laws in the respective jurisdictions.
Scrplay retains members' personal data only for as long as it is needed for the purpose it was collected, or as required by applicable law. Our data retention guidelines are as follows:
Upon expiry of the retention period, personal data will be securely deleted or fully anonymised so that it can no longer be linked to any specific individual.
Scrplay reserves the right to update or amend this Privacy Policy from time to time to reflect changes in operational practices, legal requirements, or improvements to our data protection standards.
When material changes are made to this Privacy Policy, scrplay will:
Continued use of the scrplay platform after the effective date of any policy changes constitutes acceptance of the new privacy terms. If you do not agree with the changes, please contact our team to discuss available options, including account closure.
If you have any questions, concerns, or wish to exercise your privacy rights, the scrplay Data Protection Officer (DPO) team is ready to assist:
For more information on how we manage your account, please refer to Terms and Conditions scrplay. For responsible gaming guidance, visit our Responsible Gaming us. Any frequently asked questions can be answered on our FAQ us.
Your personal data is fully protected by scrplay. Register now and enjoy a safe, fair, and enjoyable online gaming experience alongside millions of members in Malaysia.